CX/UX Design Lead

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Location: Flexible, but Boston ideally


As the CX/UX Design Lead, you’ll own CloudZero’s user experience and design. Your focus will be to design a world class product experience that empowers cloud engineering and operations teams to build better cloud systems by understanding the financial ramifications of daily decisions. We're looking for candidates who are passionate about customers, about clean, elegant designs and about supporting their fellow team members to be successful. If you enjoy learning new things, love solving hard problems and are excited to join a company where you can make an impact every day, CloudZero may be a great fit for you!


  • Deliver best-in-class customer experiences in a fast-paced, agile environment
  • Fully understand and be a strong advocate for the Voice of the Customer
  • Translate business and product requirements into visually beautiful concepts and highly-usable responsive experiences
  • Spend time with CloudZero customers, prospects, partners, and internal stakeholders to understand user needs and evaluate designs
  • Demonstrate a command of design methods, tools, communication, and presentation skills
  • Take initiative, plan projects, and accurately report progress

Basic Qualifications:

  • 5+ years experience
  • A thorough understanding of customer experience, service design and user-centered design, with excellent hands-on graphic design skills
  • Ability to translate user requirements into a design vision and then into an actionable plan to deliver design specifications desired
  • Proficiency in software tools such as InVision, Sketch, Adobe Creative Suite or similar
  • Experience with designing data visualization and analytics applications
  • Experience working in a fast-paced, agile environment and partnering effectively with Product Management and Engineering stakeholders
  • Online portfolio or links to work examples required

Preferred Qualifications:

  • Development experience with HTML/CSS/Javascript is strongly desired and some experience with React would be very helpful
  • Print production and experience beneficial
  • Familiarity with AWS/Cloud Services
  • The ability to think critically and deconstruct a problem prior to building a solution


At CloudZero, our team values teamwork, diversity, honest feedback and the pursuit of learning and knowledge. If that sounds like a good fit drop us a note at to start the conversation.