Customer Success At CloudZero
CloudZero is the only cloud cost management platform to designate a FinOps Certified Practitioner to every customer. It’s why, when it comes to FinOps, our customers #Expect2Win.
How We Help
Define Success
Every CloudZero engagement starts with a Joint Success Plan (JSP), where you and your FAM define your top FinOps priorities, quantify success in each, and establish success timelines.
Train Your Team
Through a combination of trainings and CloudZero Academy (our online learning hub), your FAM will help you and your team get as much value as possible from CloudZero.
Hit Your Goals
In recurring Executive Business Reviews (EBRs), you and your FAM will review savings opportunities, assess JSP progress, and establish a plan for the future.
Your Personal FinOps Concierge
From getting you started to establishing a success plan to finding ongoing cloud savings, your FinOps Account Manager (FAM) is the Swiss army knife in your FinOps toolkit.
CloudZero Academy
CloudZero Academy is the go-to learning hub for customers and partners — complete with tutorials, videos, and more.
Weekly Office Hours
CloudZero’s Office Hours allow customers to ask any questions they have and for others to learn from the discussion.
1:1 FinOps Consultation
Schedule a consultation with our specialized FinOps Account Managers for personalized support tailored to your needs.
Ambassador Program
Spread the word. Become a CloudZero Ambassador and be at the forefront of the cloud cost optimization movement.
Meet The FAM
Kunal Rao
VP Customer Success
Matt Manger
Co-Founder and Customer Success Operations
Tammy Steffen
Director of Customer Success (FinOps Account Management)
Amy Wass
Director of Customer Success
Chris Williamson
Senior FinOps Account Manager
Zongde Li
Staff FinOps Account Manager
Jack Bossong
Manager, FinOps Account Management
Thalia Elie
Senior FinOps Account Manager
Marvi Jatoi
Senior FinOps Account Manager
Anderson Anastacio
Senior FinOps Account Manager
Pavan Savlani
Customer Support Engineer
Jess Maposa
Senior Customer Success Manager
Lukas Richtera
Senior FinOps Account Manager
Brianna Matuszewski
Customer Success Operations Specialist
Bruna Lima
FinOps and Customer Success Account Manager
Guillermo Gonzalez
FinOps Account Manager
Andre Ramos
FinOps Account Manager
Vasumathi Sridharan
Customer Success Enablement Consultant
Featured Resources
CloudZero Documentation
Everything you could ever want to know about the ins and outs of CloudZero.
CloudZero Academy
Your go-to hub for mastering cloud cost management and optimization.
Wise Customer Webinar
How fintech giant Wise turned 200+ engineers into cloud efficiency experts.
CloudZero Product Updates
The latest and greatest in ongoing CloudZero innovations.
CloudZero Blog
Articles, announcements, news, and reports from the frontier of cloud efficiency.
Customer Stories
How the world’s most sophisticated cloud spenders use CloudZero.
Events And Webinars
Opportunities to meet CloudZero, digitally and in person.
Benchmarking Tool
See how your Cloud Efficiency Rate compares to industry peers.
State Of Cloud Cost Report
We surveyed finance and engineering professionals on the state of their cloud costs.
Trusted By
Reduced cloud storage costs by 55%
[The FAM] is the highest level of concierge you can have. It’s like an extension of my team. It’s a must-have — I would give it an eleven out of ten, no kidding.
Alberto Silveira
Head of Engineering at LawnStarter
Reduced AWS costs by 48%
The FAM is fantastic. It’s great to have somebody external to the business question things we think we know about. It’s a huge differentiator for CloudZero.
Tyler Holbrook
COO, Symphony Talent
Reduced annual cloud costs by $2.4 million
The team at CloudZero has been awesome to work with, and they’ve helped us to break our cost down in ways that make it easier to see what optimizations will get us significant results, in particular lasting benefits.
M.J. Jackson
DevOps
Financial Control And Predictability In The Cloud
Eliminate wasteful spending, ship efficient code, and innovate profitably — all in one platform.
