Question 1

Do I need to have perfect tagging to get value from CloudZero?

Accepted Answer

No. CloudZero uses a code-driven approach to organizing cloud spend. Similar to how engineers would define Infrastructure as Code, CloudZero enables teams to use a code artifact to define how they would like to organize their costs, providing them with flexibility, accuracy, and granularity — without having to tag every resource. This allows organizations to align costs with meaningful business metrics, such as products, features, customers, and more — whether your tags are perfect or a total mess. Learn more about how we allocate costs without perfect tagging here.

Question 2

How long does it take to get started with CloudZero?

Accepted Answer

You can connect to the CloudZero platform in minutes and start seeing value right away. While some special projects may require you to provide us with data, generally getting started requires very little effort. From there, it only takes a few hours to uncover additional metrics like unit cost, cost per customer, etc. Go here to review our entire setup process and the time commitment you can expect at each step.

Question 3

Can CloudZero handle data from [insert cost source]?

Accepted Answer

Always yes. CloudZero can ingest and unify data from any IaaS, PaaS, or SaaS provider. That includes the big three (AWS, GCP, Azure), but also Kubernetes, Snowflake, Datadog, MongoDB, and whatever else you’re using. We then convert it all into a common data model and present it in a single pane of glass.

Question 4

Do you offer a free trial?

Accepted Answer

For qualified accounts, we offer a 14-day free trial where you can experience the power and capabilities of CloudZero’s cost intelligence platform. Get in touch with us here to inquire about setting up a free trial.

Question 5

How much does CloudZero cost?

Accepted Answer

CloudZero uses a tiered pricing model that’s steady, predictable, and won’t vary month to month. Unlike other cloud cost products, we don&#8217;t charge monthly overages — so, if your spend spikes one month, your price stays the same.

Question 6

Do you offer a free trial?

Accepted Answer

For qualified accounts, we offer a 14-day free trial where you can experience the power and capabilities of CloudZero’s cost intelligence platform. Get in touch with us here to inquire about setting up a free trial.

Question 7

How long does it take to get started with CloudZero?

Accepted Answer

You can connect to the CloudZero platform in minutes and start seeing value right away. While some special projects may require you to provide us with data, generally getting started requires very little effort. From there, it only takes a few hours to uncover additional metrics like unit cost, cost per customer, etc. Go here to review our entire setup process and the time commitment you can expect at each step.

Question 8

Is there a limit on how many people can use CloudZero?

Accepted Answer

No. All CloudZero subscriptions include unlimited users to our core features, so you can extend cloud cost intelligence to as many stakeholders as possible.

Question 9

Do I need to have perfect tagging to get value from CloudZero?

Accepted Answer

No. CloudZero uses a code-driven approach to organizing cloud spend. Similar to how engineers would define Infrastructure as Code, CloudZero enables teams to use a code artifact to define how they would like to organize their costs, providing them with flexibility, accuracy, and granularity — without having to tag every resource. This allows organizations to align costs with meaningful business metrics, such as products, features, customers, and more — whether your tags are perfect or a total mess. Learn more about how we allocate costs without perfect tagging here.

Question 10

Has CloudZero built AI into any parts of its platform?

Accepted Answer

Yes. CloudZero’s most notable AI-powered feature is Anomaly Detection, which automatically compares hourly spend data from the past 36 hours against hourly spend data from the prior 12 months, automatically setting “normalcy” thresholds and notifying the relevant engineers during abnormal spend events.

Question 11

How much historical data can I access through CloudZero?

Accepted Answer

CloudZero offers access to two years of historical hourly data, with the option to upgrade to five years. This is in contrast to our competitors, who provide only daily data access. Engineers love using our platform to resolve cost issues for this reason.

Question 12

I want to run my own analysis on CloudZero’s data. Is that possible?

Accepted Answer

Yes. CloudZero Analytics lets customers slice and dice our data however they want, creating visualizations and reports related to specific cost goals.

Question 13

Can CloudZero handle data from [insert cost source]?

Accepted Answer

Always yes. CloudZero can ingest and unify data from any IaaS, PaaS, or SaaS provider. That includes the big three (AWS, GCP, Azure), but also Kubernetes, Snowflake, Datadog, MongoDB, and whatever else you’re using. We then convert it all into a common data model and present it in a single pane of glass.

Question 14

Has CloudZero built AI into any parts of its platform?

Accepted Answer

Yes. CloudZero’s most notable AI-powered feature is Anomaly Detection, which automatically compares hourly spend data from the past 36 hours against hourly spend data from the prior 12 months, automatically setting “normalcy” thresholds and notifying the relevant engineers during abnormal spend events.

Question 15

How can I track my cloud spend relative to my peers?

Accepted Answer

You can track your cloud spend relative to your peers with our new cloud cost benchmarking tool. It&#8217;s free to use and powered by data from over 700 SaaS companies.

Question 16

Can CloudZero show me a metric like cost per customer?

Accepted Answer

Yes. Our platform can calculate whatever unit cost metric is most important to you — including cost per customer, per feature, per team, per transaction &#8230; the possibilities are endless.

Question 17

Will you help me get up and running in the platform?

Accepted Answer

Of course! Every CloudZero customer is assigned a designated FinOps Account Manager (FAM) who will implement prescriptive best practices, create custom dimensions and dashboards, and provide continuous consultation for your cloud infrastructure. Your FAM will also conduct monthly check-in meetings, organize executive business reviews, and offer ongoing technical support.

Question 18

How long does it take to get started with CloudZero?

Accepted Answer

You can connect to the CloudZero platform in minutes and start seeing value right away. While some special projects may require you to provide us with data, generally getting started requires very little effort. From there, it only takes a few hours to uncover additional metrics like unit cost, cost per customer, etc. Go here to review our entire setup process and the time commitment you can expect at each step.

Question 19

How will CloudZero’s FinOps enablement team help me?

Accepted Answer

Unlike legacy cost management tools, which offer traditional customer success to get you onboarded and configured — CloudZero gives you a designated FinOps expert on demand. You’ll get a shared Slack channel, where you can ask questions and discuss priorities. Your expert will continuously monitor your costs for optimization opportunities and surface key insights. It’s like having another member of your team — powered by the collective intelligence of every CloudZero customer.

Question 20

Will I be able to replace my current cost tool with CloudZero?

Accepted Answer

Yes. Many of our customers have replaced their cloud cost management tools with CloudZero’s platform. On top of traditional cost optimization, CloudZero allows you to see costs in the metrics that matter most to your business — like unit cost, cost per customer, per feature, per product, COGS, and more.

Any Cost Source, All In One View