Why this matters
When you have a question about your cloud or AI spend, you want an answer quickly, not a ticket that disappears into a queue. Support should not mean waiting for business hours, repeating your account details to multiple people, or wondering whether anyone picked up your message.
That changed this week for every CloudZero customer. You get answers to most product and account questions immediately, at any hour, and when your question needs a person, they already have context.
What we built
We launched Fin, a new AI-powered support platform. It’s live for all customers now. Fin is an AI support agent built into CloudZero that answers product and account questions at any hour. When a question needs a human, Fin hands it to the right CloudZero specialist with the full conversation attached, so you don’t restate your context and the thread stays connected end to end. Specialists pick these up during business hours, Eastern US time.
Fin handles the everyday questions instantly. Our specialists can dedicate their time to resolving your complex issues.
How it works
There are three ways to reach us:
- In CloudZero: Hover over the bottom-right corner to reveal the chat bubble. Click it and type your question. Fin answers in the same widget.
- Email: Write to [email protected]. Give us a one-line summary in the subject for quick routing. Detail your issue in the body — what you were doing, what you expected, what happened instead — so we can start work without a round of questions.
- Slack: In your shared CloudZero channel, mention @help or @Fin, or react to any message with the :sos: emoji. Fin picks it up in the thread. CloudZero installs the Fin Agent in shared channels. If we don’t already have invite permission, your channel administrator will need to grant it.
Your open tickets live in the Support Portal, inside the app under Guide → Full Guide → Support Portal.
Setup and usage documentation will be available at docs.cloudzero.com.
When you need support at CloudZero, don’t wait in a queue. Start a conversation.
Questions? Type @help in your CloudZero Slack channel or email [email protected].
