Why this matters
If your engineering teams run on ServiceNow, incidents are where they get work done. Putting cost work into an incident gives it the same path to resolution as any other work item your team handles. When a cost anomaly arrives as an incident, your teams route it, assign it, and resolve it on their usual SLAs. When a savings recommendation arrives as an incident, an engineer owns it and acts on it. Now you can send either straight into ServiceNow.
What we built
A ServiceNow integration that lets you open a ServiceNow incident directly from any CloudZero anomaly or savings recommendation. When you spot unexpected spend or an optimization opportunity worth acting on, open an incident right from that anomaly or recommendation, and it shows up where your teams work, with the details they need to investigate.
How it works
The integration is in private preview: the CloudZero team enables it for your organization directly. Once enabled, connect CloudZero to your ServiceNow instance, then open an incident directly from any anomaly or recommendation when you want your team to act on it. Setup documentation, covering configuration and exactly what data flows to ServiceNow, is available on request.
This is currently in private preview with our design partners. Talk to us about the design partner program.
