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Measure and monitor the unit metrics that matter most to your business

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Allocate cost and gain cost visibility even if your tagging isn’t perfect

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Identify and measure your software COGS

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How SeatGeek Measures Cost Per Customer

Discover how SeatGeek decoded its AWS bill and measures cost per customer

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How Skyscanner Creates A Cost-Aware Culture

Learn how Skyscanner decentralized cloud cost to their engineering teams

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How Malwarebytes Measures Cost Per Customer

Learn how Malwarebytes measures cloud cost per product

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How Remitly Shifts Cloud Costs Left

Learn how Remitly built an engineering culture of cost autonomy

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How Ninjacat Combines AWS And Snowflake Spend

Discover how Ninjacat uses cloud cost intelligence to inform business decisions

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How Smartbear Uses Cloud Cost To Inform GTM Strategies

Learn Smartbear optimized engineering use and inform go-to-market strategies

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Privacy Policy

Privacy Policy

Last Updated: 20/April/2020

This is the privacy policy (“Privacy Policy”) that governs how CloudZero Inc. and our affiliated companies ("CloudZero", "we", "our" or "us"), use Personal Data (defined below) that we collect, receive and store about individuals in connection with the use of our website: HTTPS://WWW.CLOUDZERO.COM, and any other website that we operate (each, together with its subdomains, content and services, a "Website").



CloudZero is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any information you share with us by using our Website.

This Privacy Policy describes the overall privacy practices of CloudZero regarding information we collect on our Website and through our other Internet advertising mediums, including but not limited to email, newsletters, and leave-behinds. This Privacy Policy does not apply to the practices of companies that CloudZero does not own or control, or to people that CloudZero does not employ.


CloudZero reserves the right to modify this Privacy Policy without notice and any modifications are effective when they are posted here. If you are accessing this Website as a representative of an organization, this Privacy Policy binds both you individually and the organization and references to “you” or “You” and “your” or “Your” shall be construed to apply to you individually and the organization.


Non-Personally Identifiable Consumer Information

CloudZero collects various types of information from you to better meet your needs and to provide you with a more relevant user experience. Some of this information is collected automatically through cookies (see later in this policy for more information on cookies) or other Internet tracking technologies. The type of information your browser or Internet session may automatically provide us with can include the browser you are using, your Internet domain, the operating system on your computer, your IP address, the URL you visited just before coming to the CloudZero Website, the pages of the Website you visited and the URL you visited upon leaving the Website.

CloudZero may also contract with reputable third-party advertising companies to serve ads on our behalf. These companies may also use cookies or other measures to collect your non-personally identifiable information.

Personally Identifiable Consumer Information

CloudZero collects information that you may choose to provide to us when requesting additional information from us. Some examples of personally identifiable data that you may provide to us include name, address, telephone number and email address. If you provide personally identifiable data to us, you may later elect to have your information deleted from our files, or kept from being used for purposes other than for the service requested, by following the opt-out procedures set forth below.


The non-personally identifiable information that CloudZero collects is used for marketing and sales efforts to better target advertisements and other content in an effort to create a more personally relevant experience. The information is also used to predict responses to advertisements, and to help determine which ads perform best and which content is most appropriate for different individuals and organizations.

If you elect to provide CloudZero with personally identifiable information, we may utilize such information for marketing purposes, and this use may result in follow-up communications from CloudZero. In addition, that information may be combined with information collected from other sources to assist with targeting ads to your preferences and behaviors and for other CloudZero sales and marketing efforts.

We hold on to your information for as long as you have your Account, or as long as is needed to be able to provide the Services to you, or (in the case of any contact you may have with our support team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required by law, even after you have closed your account or it is no longer needed to provide the services to you.


We may give your information to any member of our company which supports our processing of personal data under this policy. or anyone of the following selected third parties:

  • Organizations that process your personal data on our behalf and in accordance with our instructions and applicable law. This includes organizations supporting the services we offer through the site, in particular organizations providing website and data hosting services, providing fulfillment services, distributing any communications we send, supporting or updating marketing lists, and facilitating feedback on our services. These organizations (which may include third party suppliers, agents or their sub-contractors) will only use your information to the extent necessary to perform their support functions.
  • Analytics and search engine providers that assist us in the improvement and optimization of our site and subject to the cookie section of this policy (this will not identify you as an individual).
  • Business partners who jointly with us provide services to you and with whom we have entered into agreements in relation to the processing of your personal data.
  • Payment processing providers who provide secure payment processing services. (Your payment card details are not shared with us by the provider.)

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets, subject to the terms of this Privacy Policy.
  • If CloudZero or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service, terms of use, and other agreements with you; or to protect the rights, property, or safety of CloudZero, our customers, or others.


CloudZero, Inc. is located in the United States. Depending on the scope of your interactions with CloudZero, your personal information may be stored in or accessed from multiple countries, including the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.


This Privacy Policy only applies to the CloudZero Website. Once you are outside of the CloudZero Website, any information you submit is no longer in our control or governed by this Privacy Policy. You should be sure that you review the privacy policy of any website to which you link or redirect your browser, and you should not assume that any such website is operated by CloudZero or governed by this Privacy Policy.


Wherever your personally identifiable information may be held within CloudZero or on its behalf, we intend to take reasonable and appropriate steps to protect the information you shared with us from access or disclosure not in compliance with this Privacy Policy. Please note that while CloudZero will make every reasonable effort to protect your information, no transmission of data over the Internet is 100% secure.

CloudZero maintains physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. We protect the security of your information during transmission to or from CloudZero websites, applications, products, or services by using encryption protocols and software.


Non-Personally Identifiable Consumer Information – Use of Cookies and Opting-Out

The CloudZero Website utilizes cookies to collect information about your Website activities and to recall the personal information you previously shared with us. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Blocking cookies may result in a lower quality experience for you while you are visiting the CloudZero Website.

Personally Identifiable Consumer Information – Opting-Out

You may choose whether or not to provide personally identifiable information to CloudZero. If you choose to provide such information to CloudZero, you have the right to tell us not to use such information in some or all of the ways described herein or to require that such information be deleted from our database. If you no longer wish to receive our newsletters, surveys or promotional communications via email, you may opt-out by following the instructions to unsubscribe at the bottom of any promotional communication. To have your personal information completely removed from our databases, simply contact us at info@cloudzero.com and provide the name of the service for which information was provided, your full name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.


To the extent that you do provide us with personally identifiable information, CloudZero wishes to maintain the accuracy of this information. Where we collect personally identifiable information from you on the Website, our goal is to provide a means of contacting CloudZero should you need to update or correct that information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your personally identifiable information to info@cloudzero.com and we will make reasonable efforts to incorporate the changes in the information that we hold as soon as practicable.


  • Personal information: The personal information we collect may be considered Personal Data under the General Data Protection Regulation.

  • Data Transfer: We provide our Services from the US. That means that we may transfer your data from the EU to the US. Because the European Commission has not provided a decision of adequacy for the US, we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses.

We’ll take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


If you’re located in the EU, you have the following rights relating to your personal information:

  • The right to be informed about how your personal information is being used

  • The right to access the personal information we hold about you

  • The right to request the correction of inaccurate personal information we hold about you

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time

  • The right to request that we transfer or port elements of your data either to you or another service provider

  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office


Categories of personal information collected. The personal information that we may collect, or may have collected from consumers in the preceding twelve months, fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with CloudZero’s Offerings:

  • Identifiers, such as your name, alias, address, phone numbers, or IP address;

  • personal information as described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number;

  • characteristics of protected classifications under California or US federal law, such as age or gender, for example, if we conduct user surveys or analysis;

  • commercial information, such as purchase activity;

  • Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;

  • audio, visual, electronic or other similar information, including when you communicate with us by phone or otherwise;

  • professional or employment-related information, for example, data you may provide about your business;

  • inference data, such as information about your preferences

For more information about the personal information we collect, see the above section on information collected by CloudZero.

Categories of personal information disclosed for a business purpose. The personal information that we may have disclosed about consumers for a business purpose in the preceding twelve months fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with CloudZero's Offerings:

  • Identifiers, such as your name, email, address, or phone numbers, for example, if we use a third party to facilitate customer contracts;

  • personal information as described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number, for example, if we use a third-party payment processor;

  • your age, gender, or other protected classifications under California or US federal law, for example, if we conduct user surveys or analysis using a third-party service provider;

  • commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service to you;

  • Internet or other electronic network activity information, such as if we use a third-party service provider to help us gather reports for analyzing the health of our services;

  • audio, visual, electronic or other similar information, for example, if a third-party service provider reviews recordings of customer support phone calls for quality assurance purposes;

For more information about the personal information, we may disclose to third parties for a business purpose, please see the relevant sections in this document above.

Your Rights. You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by us, or access to or deletion of your personal information. If you wish to do any of these things, please contact us at info@cloudzero.com. Depending on your data choices, certain services may be limited or unavailable.

No sale of personal information. In the preceding twelve months, we have not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

No Discrimination. We will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.


The Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Our site and product offerings are not intended for children under the age of 18. Accordingly, we do not intend to collect Personal Data from anyone we know to be under 18 years of age.


CloudZero may use website analytics tools to collect information about the use of our Website. These tools collect information such as how often users visit our Website and what other websites were viewed prior to and after visiting our Website.


We use cookies, pixels, and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:

  • Recognizing you when you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.

  • Keeping track of your specified preferences such as your language and configuration preferences. 

  • Conducting research and diagnostics to improve our offerings. 

  • Preventing fraudulent activity.

  • Improving security.

  • Delivering content, including ads, relevant to your interests on CloudZero sites and third-party sites (see the Interest-Based Ads notice for how we use cookies in serving interest-based ads).

  • Reporting. This allows us to measure and analyze the performance of our offerings.

CloudZero cookies allow you to take advantage of some essential CloudZero features. For instance, if you block or otherwise reject our cookies, you might not be able to use certain offerings that require you to sign in, or you might have to manually adjust some preferences or language settings every time you visit CloudZero sites.

Approved third parties may also set cookies when you interact with our offerings. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of CloudZero.


By using this Website, you consent to the terms of our Privacy Policy and to CloudZero’s processing of personally identifiable information for the purposes given above. Should this Privacy Policy change, we intend to take reasonable steps to ensure that these changes are brought to your attention by amending this Privacy Policy.


If you have any comments or questions regarding our Privacy Policy, please contact us at info@cloudzero.com. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as practicable after you bring it to our attention. For more information, or if you have questions or concerns regarding CloudZero’s Privacy Policy, you may email us at info@cloudzero.com or you can send correspondence to the following address:

CloudZero, Inc.
123 N Washington St, 5th floor
Boston, MA 02214