If there’s one thing we’ve learned at CloudZero, it’s that success in FinOps isn’t just about having the right tools. It’s about knowing how to use them, and understanding the “why” behind every number, dimension, and dashboard.
That’s why I’m so excited to announce the enhanced CloudZero Academy, a completely reimagined learning experience designed to help our customers and partners grow their knowledge, sharpen their skills, and accelerate their journey toward cloud cost confidence.
CloudZero Academy is exclusive to customers and partners, who can access it directly from the CloudZero platform. Simply click the Help icon in the top-right navigation bar and select CloudZero Academy from the dropdown.
What’s New
The new Academy brings a cleaner, more intuitive experience built on a modern learning management system, powered by Thinkific. Learners can explore modules, track their progress, and earn certifications, all in one simple, easy-to-navigate place.
You’ll find learning paths for onboarding, product adoption, platform deep dive, quick learning tutorials, certifications and more. Courses meet you where you are in your journey.
For example, new customers can take the CloudZero Onboarding course where they can learn to set up users, manage groups, ingest data, and navigate CloudZero easily.
Or, take the Anthropic & Open AI Integration course to learn how to do native tracking of AI spend (e.g. token usage, model costs), and link those costs to features, customers, and business outcomes.
We built this version of the Academy to be more than a how-to guide for CloudZero users. It’s a resource for anyone in a CloudZero customer organization — engineers, finance leaders, and practitioners – who want to understand how to bring cloud and business together in meaningful ways and leverage the platform effectively.
Why We’re Doing This
CloudZero Academy is our commitment to meeting customers exactly where they are and empowering them to go further, faster. We’re not just teaching features – we’re enabling teams to master their cloud cost journey with clarity, confidence, and continuous guidance. Customer success isn’t an outcome for us; it’s a promise we renew every day.
When we launched the original CloudZero Academy, it was focused primarily on onboarding new customers. It worked well, but as we grew, we saw an opportunity to do more.
Our customers wanted faster, easier access to training materials. FinOps leaders wanted a way to share knowledge across their organizations. And our Customer Success and FinOps Advisory teams wanted a way to share enhanced learning metrics with our customers who are deeper in their CloudZero journey.
The new Academy answers all of that. It’s self-service for customers and partners, and designed to meet users wherever they are, whether you’re setting up your first cost dimensions, maturing a FinOps practice, or looking for best practices to take your program to the next level.
Learning That Scales
One of the biggest benefits that excited me about the new Academy is how it supports teams across the customer lifecycle.
- Onboarding and adoption become smoother and faster. Customers can get hands-on with our platform right away, at their own pace.
- FinOps champions can upskill others inside their organization, lightening their own load while building a stronger internal cost culture.
FinOps Account Managers and Customer Success Managers, who partner with our customers, can focus more on strategy and value conversations, knowing that foundational training is always available and consistent. - New Learning & Certification Tools: Teams can now earn CloudZero certifications and share them directly on LinkedIn, register for Office Hours through a dedicated scheduling page, and access an improved Learning Hub designed for ongoing engagement.
- Personalized Learner Dashboard: A new dashboard lets users return to in-progress courses, view their full enrollment history, and maintain a complete log of all learning activity for easier tracking and continued growth.
For CloudZero, this is a way to supplement expertise without losing the personal, high-touch support our customers love.
Where We’re Headed
CloudZero’s mission has always been to help companies understand and control their cloud costs and get educated about FinOps best practices. The Academy is an extension of that mission: a commitment to education, transparency, and community.
The Cloud Cost Playbook
The step-by-step guide to cost maturity
